Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent - Night Shift in Wichita, KS! This pivotal role is perfect for hospitality professionals who thrive during evening hours and excel at creating unforgettable guest experiences. As the first point of contact for our discerning clientele, you'll manage check-ins, resolve inquiries, and ensure seamless operations overnight. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your contributions are valued. Apply today to advance your career in hospitality!
Responsibilities
- Efficiently process guest check-ins/checkouts using PMS software
- Handle guest inquiries, resolve complaints, and anticipate needs
- Manage reservations, room assignments, and payment processing
- Coordinate with housekeeping/maintenance for service requests
- Conduct nightly audits and security patrols
- Train junior staff on protocols and emergency procedures
- Maintain accurate records and generate daily reports
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cendyn)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Basic knowledge of local attractions/services
- High school diploma or equivalent; hospitality degree preferred
- Flexibility to work weekends/holidays