Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent for our vibrant downtown Jacksonville location. We're seeking a dynamic professional to deliver exceptional guest experiences during our high-energy night shift. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and are passionate about creating memorable stays for our international clientele.
Enjoy competitive compensation, comprehensive benefits including health insurance and 401(k) matching, and opportunities for career advancement within our growing hospitality empire. Our state-of-the-art facility features modern amenities and a supportive team culture where your contributions are valued.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency using our proprietary hotel management system
- Handle guest inquiries and resolve issues promptly, maintaining a calm demeanor under pressure
- Process payments accurately and manage cash drawer reconciliation
- Coordinate with housekeeping and security teams for seamless operations
- Monitor surveillance systems and ensure property security protocols are followed
- Assist with valet services and luggage handling when required
- Prepare daily reports and maintain accurate guest records
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera/Micros preferred)
- Strong communication skills with fluency in English
- Ability to work flexible schedules including weekends and holidays
- Basic knowledge of Jacksonville area attractions and transportation
- Valid Florida driver's license with clean record
- Ability to stand for extended periods and lift up to 25 lbs
- Professional appearance and courteous demeanor