Job Description
Work the Night Shift in a Dynamic Environment
Are you looking for a stable, full-time role in the heart of Dallas? Grand Plaza Hotel & Suites is currently seeking a dedicated Front Desk Agent to join our 24/7 operations team. We pride ourselves on exceptional guest experiences, and our night shift staff plays a crucial role in ensuring our guests have a safe and comfortable stay.
Why Join Us?
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
- Shift Differential: Earn extra pay for working overnight hours.
- Health & Wellness: Comprehensive medical, dental, and vision insurance.
- Growth Opportunities: Clear pathways to supervisory roles within the hospitality industry.
Your Key Responsibilities
As a Night Shift Front Desk Agent, you will be the first and last point of contact for our guests during the evening hours. Your role is vital in maintaining our high standards of service.
Responsibilities
- Check-in and check-out guests efficiently, verifying identification and collecting payments accurately using the Property Management System (PMS).
- Handle late arrivals, wake-up calls, and special guest requests with professionalism and a smile.
- Maintain the lobby area, front desk, and surrounding public spaces to ensure a clean and welcoming atmosphere.
- Monitor security cameras and access points to ensure the safety and security of all guests and property.
- Answer multi-line phones, route calls, and take accurate messages for hotel staff.
- Resolve minor guest complaints or issues on the spot to ensure guest satisfaction and retention.
- Assist with concierge services, including providing directions and local recommendations.
Qualifications
- High school diploma or GED equivalent is required.
- Previous front desk or guest services experience in a hotel or hospitality setting is preferred.
- Must be available to work flexible shifts, including nights, weekends, and holidays.
- Strong computer proficiency and typing skills are essential.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to stand for extended periods and lift up to 25 lbs.