Job Description
We are currently seeking a dedicated and professional Front Desk Agent to join our elite night shift team in Dallas. As the first point of contact for our guests during the evening hours, you will play a crucial role in ensuring a seamless, secure, and welcoming experience 24/7. We pride ourselves on our premium service standards and are looking for individuals who thrive in a dynamic, shift-work environment.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous employee discounts on accommodations and amenities.
- Stable shift work with consistent scheduling.
If you are a detail-oriented professional looking for a career in hospitality, apply today!
Responsibilities
- Manage all front desk operations during the night shift, including check-ins, check-outs, and room assignments.
- Answer incoming phone lines and address guest inquiries, complaints, and requests with professionalism and empathy.
- Process payments accurately using POS systems and maintain daily financial reconciliation logs.
- Ensure the lobby and common areas are secure, clean, and well-lit throughout the night.
- Monitor security cameras and perform regular rounds of the property to ensure guest and staff safety.
- Assist with administrative tasks such as data entry, filing, and inventory management.
- Handle wake-up calls and special guest requests efficiently.
Qualifications
- High school diploma or equivalent is required; hospitality certification is a plus.
- Previous experience as a Front Desk Agent or Receptionist is highly preferred.
- Strong verbal communication skills and a professional, welcoming demeanor.
- Ability to work independently and handle sensitive information with discretion.
- Basic computer proficiency, including familiarity with Property Management Systems (PMS).
- Flexibility to work nights, weekends, and holidays as required.