Job Description
We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team in Dallas. As a night shift representative, you will be the first point of contact for our guests, ensuring a seamless and luxurious check-in experience around the clock. If you thrive in a fast-paced environment and possess a passion for hospitality, we want to hear from you.
What We Offer:
- Competitive hourly pay with shift differentials.
- Comprehensive health, dental, and vision insurance.
- Employee discount program for hotel stays and dining.
- Career advancement opportunities within a leading hospitality brand.
Responsibilities
- Process check-ins and check-outs efficiently using the Property Management System (PMS).
- Answer incoming phone calls and resolve guest inquiries regarding amenities, directions, and local attractions.
- Assist with luggage storage, valet coordination, and transportation arrangements.
- Monitor lobby areas to ensure a safe and welcoming environment for all guests.
- Handle cash handling and credit card transactions accurately.
- Address and resolve guest complaints or special requests immediately with a focus on guest satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in front desk operations or customer service.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Strong computer literacy and proficiency with hotel software.
- Excellent verbal communication and interpersonal skills.
- Must be detail-oriented and able to work independently during night hours.