Job Description
Join our award-winning team at Nashville Hospitality Group as a Front Desk Agent and become the first point of contact for our distinguished guests! We're seeking dynamic individuals with exceptional customer service skills to manage weekend operations at our premier downtown Nashville location. This role offers competitive compensation, flexible scheduling, and opportunities for career growth within our luxury hospitality brand. If you thrive in fast-paced environments and possess a passion for creating memorable guest experiences, apply today to join our vibrant team!
Responsibilities
- Manage guest check-ins/check-outs efficiently using Opera PMS system
- Handle reservation inquiries, modifications, and room assignments
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Resolve guest complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance departments for room readiness
- Assist with concierge services and local area recommendations
- Monitor security procedures and implement access control protocols
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Valid Tennessee driver's license (if required for va duties)
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of Nashville tourism attractions
- Ability to multitask in high-volume situations