Job Description
Welcome to The Grand Metropolitan Hotel, a beacon of luxury in the heart of Dallas. We are currently seeking a dedicated and detail-oriented Front Desk Agent to join our elite night shift team.
As the face of our hotel, you will set the tone for our guests' experiences, ensuring a seamless transition from day to night. We pride ourselves on exceptional service, and we are looking for someone who embodies our commitment to excellence. Join us and be part of a team where your contribution is valued and your career can truly shine.
Responsibilities
- Provide warm, professional check-in and check-out services for all guests, ensuring a welcoming atmosphere.
- Perform night audit duties, including balancing daily reports, reconciling financial transactions, and maintaining accurate ledgers.
- Handle incoming calls, emails, and reservation inquiries promptly and courteously.
- Address guest concerns and resolve issues efficiently to ensure 100% guest satisfaction.
- Maintain the security and safety of the hotel premises during night hours.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for early arrivals.
- Utilize hotel Property Management Systems (PMS) for reservations and guest history management.
Qualifications
- High school diploma or GED required; previous hospitality experience is preferred.
- Previous experience as a Front Desk Agent or Night Auditor is a significant plus.
- Strong verbal communication and interpersonal skills with a focus on customer service.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, SkyTouch).
- Ability to work independently with high attention to detail and accuracy.