Job Description
Join our award-winning hospitality team as a Front Desk Agent and become the first point of contact for our distinguished guests. This weekend-focused role offers a dynamic work environment where you'll deliver exceptional service while managing check-ins, reservations, and guest inquiries with precision and warmth. We provide comprehensive training, competitive benefits, and opportunities for advancement within our growing portfolio of premium properties.
What We Offer:
- Competitive hourly wage + performance incentives
- Comprehensive training program
- Flexible weekend scheduling (Sat/Sun)
- Employee discounts on accommodations and dining
- Professional development opportunities
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservations, room assignments, and special requests with attention to detail
- Resolve guest inquiries and concerns promptly to ensure satisfaction
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for room readiness
- Uphold brand standards through exceptional service delivery
- Complete daily reporting and administrative tasks
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Ability to work independently and make sound decisions
- Strong problem-solving abilities under pressure
- Flexibility to work weekends and holidays
- Basic knowledge of hospitality industry standards
- High school diploma or equivalent required