Job Description
Welcome to The Omni Fort Worth Hotel, a landmark of luxury and service in the heart of the historic Stockyards. We are currently seeking a dedicated and detail-oriented Front Desk Agent to join our night shift team.
In this pivotal role, you will be the first and last impression our guests experience. We pride ourselves on providing world-class service, and we are looking for individuals who embody this standard. If you thrive in a dynamic environment and enjoy the unique atmosphere of our hotel, we want to hear from you.
Why Join Us?
- Competitive hourly pay of $18.00 - $22.00.
- Comprehensive benefits package including medical, dental, and vision.
- Employee dining discounts and discounts for friends and family.
- A supportive and inclusive work culture in the beautiful city of Fort Worth.
Responsibilities
- Execute smooth and efficient guest check-ins and check-outs, ensuring a warm welcome and memorable departure.
- Manage the front desk operations during the night shift, including answering inquiries via phone and in-person.
- Handle cash and credit transactions accurately and securely.
- Monitor security cameras and lobby areas to ensure the safety and comfort of guests and staff.
- Process wake-up calls, mail, and packages for guests promptly.
- Collaborate with housekeeping and maintenance teams to address guest requests and maintenance issues.
Qualifications
- Previous experience in a hotel front desk or customer service role is preferred.
- Excellent verbal communication skills with a focus on hospitality.
- Ability to work nights, weekends, and holidays as required.
- Proficiency with hotel management software (PMS) is a plus.
- Strong problem-solving abilities and a calm demeanor under pressure.
- High school diploma or equivalent required.