Job Description
We are seeking a dedicated and professional Front Desk Agent to join our elite 24/7 operations team in the heart of Los Angeles. If you thrive in a high-energy environment and excel at providing exceptional guest experiences during the night shift, we want to meet you.
As part of our prestigious hospitality brand, you will be the first point of contact for our guests, ensuring their stay is seamless from check-in to check-out. We offer a competitive night differential and a supportive team culture.
Responsibilities
- Execute efficient check-in and check-out procedures for night arrivals.
- Monitor hotel security systems and patrol common areas to ensure guest safety and property security.
- Answer and direct incoming calls and inquiries with a professional and welcoming tone.
- Handle guest requests, including coordinating room service and wake-up calls.
- Maintain a pristine and organized front desk area and lobby environment.
- Process payments and handle minor front office financial transactions accurately.
Qualifications
- Previous experience in hospitality, front desk operations, or customer service is preferred.
- Must be available to work rotating night shifts, weekends, and holidays.
- Strong interpersonal skills with the ability to communicate effectively in English.
- Proficiency with hotel management software (PMS) is a plus but not mandatory.
- Ability to remain calm, professional, and solution-oriented under pressure.
- High school diploma or GED required.