Job Description
Are you a dedicated professional looking for a rewarding opportunity in the heart of Los Angeles? The Grand Plaza Hotel is seeking a Night Shift Front Desk Agent to join our elite hospitality team.
We are a landmark property known for our modern amenities and impeccable service. As a Night Agent, you will be the welcoming face of our hotel, ensuring our guests enjoy a peaceful and restful stay while we handle the operational logistics of the evening.
Join us in creating unforgettable experiences and be part of a team that values excellence.
Responsibilities
- Manage the front desk operations during the overnight hours, including check-ins, check-outs, and luggage handling.
- Respond to guest inquiries via phone, email, and in-person with a focus on problem-solving and personalized service.
- Monitor building security and safety protocols to ensure a secure environment for all guests and staff.
- Process payments, handle reservations, and manage the Point of Sale (POS) system accurately.
- Maintain the cleanliness and organization of the lobby area and public spaces throughout the night.
- Collaborate with the day shift team to ensure a seamless handover of guest information and tasks.
Qualifications
- Previous experience in hospitality, guest services, or front desk operations is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible night shifts, weekends, and holidays as required.
- Proficiency in hotel management software (e.g., Opera, GuestCentric) is a plus.
- High school diploma or GED required.
- Must be detail-oriented and able to handle cash transactions with accuracy.