Job Description
Join our award-winning Fresno hotel team as a Front Desk Agent for our vibrant night shift! No hospitality experience required – we provide comprehensive training to launch your career in guest services. Work in a modern, fast-paced environment where your customer service skills shine. Enjoy competitive pay, health benefits, and opportunities for advancement. Perfect for night owls seeking stable overnight hours with competitive compensation.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using our property management system
- Manage reservations, room assignments, and payment processing
- Respond to guest inquiries with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate guest records and confidential information
- Execute emergency procedures during overnight hours
- Process night audit reports and daily financial reconciliations
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency (typing and navigation)
- Ability to work independently during overnight hours
- Flexible schedule including weekends and holidays
- Valid driver's license preferred
- Positive attitude and customer-first mindset