Job Description
Join our award-winning team at Grand Hospitality Louisville as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury downtown property. This immediate hire position offers competitive pay, flexible scheduling, and growth opportunities within our expanding hospitality group. If you thrive in fast-paced environments and have a passion for creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservations, room assignments, and payment processing
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping, maintenance, and security teams
- Maintain detailed records of guest preferences and special requests
- Process credit card transactions and manage cash drawer
- Market hotel amenities and local attractions to guests
Qualifications
- 1+ years of hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in high-pressure situations
- Basic mathematical skills for financial transactions
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with professional appearance