Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent on our dynamic night shift! We're seeking enthusiastic individuals with no prior experience to be the first point of contact for our guests. This is your gateway to a thriving hospitality career with comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Atlanta's bustling downtown district. If you're a people person ready to shine, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest preferences and special requests
- Coordinate with housekeeping and security teams for seamless operations
- Process payments using POS systems and maintain cash drawer accuracy
- Prepare nightly reports and manage office equipment
Qualifications
- No prior experience required - we provide comprehensive training
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Proficiency with basic computer technology and reservation systems
- Ability to work independently and make sound decisions
- Flexibility to work nights, weekends, and holidays
- Positive attitude and problem-solving mindset
- Valid driver's license and reliable transportation