Job Description
We are seeking a dedicated and welcoming Front Desk Agent to join our team in El Paso, TX. If you are looking for a stable night shift job with no prior experience required, this is the perfect opportunity for you. At Premier Hospitality Group, we pride ourselves on exceptional guest service and creating a supportive work environment for our team members.
As the first point of contact for our guests, you will play a crucial role in ensuring a smooth and pleasant stay. We offer comprehensive training, flexible scheduling, and a competitive pay structure. Don't miss this chance to start a rewarding career in hospitality in the heart of El Paso!
Responsibilities
- Greet and Welcome Guests: Provide a warm, professional welcome to all visitors and guests upon arrival.
- Check-In/Check-Out: Efficiently manage guest registrations, payments, and room assignments using property management systems.
- Phone Operations: Answer incoming calls promptly, answer guest inquiries, and route calls to the appropriate department.
- Security & Access: Monitor security cameras, control access points, and ensure the safety and security of the property during night hours.
- Keypad Maintenance: Assist in resetting room keypads for guests and performing minor front desk maintenance tasks.
- Guest Services: Handle guest requests, complaints, and special arrangements with a focus on problem-solving and customer satisfaction.
- Administrative Tasks: Complete daily logs, run reports, and organize the front desk area.
Qualifications
- Education: High school diploma or GED equivalent preferred.
- Experience: No prior experience required. We provide on-the-job training for the right candidates.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: Must possess a friendly, professional demeanor and a strong customer service orientation.
- Computer Skills: Basic computer literacy and ability to learn property management software quickly.
- Physical Requirements: Ability to stand for long periods and lift up to 20 lbs.