Job Description
Are you looking for an exciting career opportunity in hospitality without the need for prior experience? We are currently seeking a dedicated Front Desk Agent to join our premium team in Fort Worth, Texas for our Night Shift operations. At Grand Hotel Fort Worth, we believe in nurturing talent and providing a supportive environment where you can grow professionally. If you have a friendly demeanor and a desire to serve, we want to meet you!
As a Front Desk Agent on the night shift, you will be the face of our hotel, ensuring our guests feel safe, welcome, and well-cared for around the clock. We offer comprehensive paid training for all new hires, so no previous hospitality background is necessary. Join us and enjoy the benefits of working in a stable industry with opportunities for advancement.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to all guests upon arrival and departure during the night shift.
- Check-in/Check-out: Efficiently process guest registrations and payments using our hotel management software.
- Communication: Handle incoming phone calls, emails, and guest requests promptly and courteously.
- Security Monitoring: Monitor the lobby and building entrances to ensure the safety and security of all guests and property.
- Guest Assistance: Assist guests with room keys, directions, and any special requests they may have.
- Administrative Support: Maintain accurate logs of night shift activities and report maintenance issues to the management team.
Qualifications
- No Experience Required: We are looking for motivated individuals; full training is provided.
- Age Requirement: Must be at least 18 years of age.
- Computer Skills: Basic proficiency with computers and POS systems is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be able to work flexible night shifts, including weekends and holidays.
- Professionalism: Must maintain a neat, professional appearance and a positive attitude.