Job Description
Welcome to The Grand Plaza Hotel & Resort, where we redefine the standard of hospitality in the heart of Oklahoma City. We are currently seeking a dedicated and detail-oriented Front Desk Agent to join our elite night shift team. In this pivotal role, you will be the first point of contact for our guests, ensuring they experience a seamless and secure stay throughout the evening hours.
We pride ourselves on providing a premium experience for our guests and a supportive environment for our employees. As a night shift agent, you will enjoy a significant night differential and the opportunity to work in a dynamic, 24/7 operation. If you possess a strong work ethic, exceptional communication skills, and a passion for service, we invite you to apply and become a vital part of our growing family.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, managing check-in and check-out procedures with speed and accuracy.
- Communication: Answer incoming phone calls, manage voicemails, and assist with reservations and inquiries efficiently.
- Security Monitoring: Maintain vigilance over the lobby and hotel premises to ensure the safety and security of guests and staff.
- Problem Resolution: Address guest complaints or requests immediately, escalating issues to management when necessary to ensure 100% guest satisfaction.
- Administrative Tasks: Process payments, manage folios, and update guest profiles in the Property Management System (PMS).
- Lobby Maintenance: Keep the front desk area and lobby immaculate, ensuring a welcoming atmosphere at all times.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred but not mandatory.
- Availability: Must be available to work night shifts (typically 10:00 PM - 6:00 AM) and weekends.
- Skills: Strong computer proficiency (MS Office) and experience with Property Management Systems (e.g., Opera, Micros).
- Attributes: Professional appearance, clear communication skills, and a calm demeanor under pressure.