Job Description
Are you a night owl seeking a rewarding career in the hospitality industry? The Grand Plaza Hotel & Suites is looking for a professional and welcoming Front Desk Agent to join our night shift operations in Oklahoma City.
We are committed to delivering world-class service around the clock. As the face of our property during the evening hours, you will ensure that every guest enjoys a safe, comfortable, and memorable stay. This is an excellent opportunity for individuals who thrive in a quiet, detail-oriented environment while maintaining a high standard of hospitality.
Responsibilities
- Check guests in and out efficiently, ensuring all registration information is accurate and compliant with hotel policies.
- Handle guest inquiries, special requests, and complaints with professionalism and a solution-oriented mindset.
- Manage the front desk console, including answering phone lines, managing emails, and processing reservations.
- Monitor lobby areas to ensure a welcoming atmosphere and address any maintenance or security concerns immediately.
- Perform security checks and verify the identity of guests to maintain a safe environment.
- Assist with wake-up calls and coordinate with housekeeping for room turnovers.
- Process payments and reconcile daily financial transactions accurately.
Qualifications
- Previous experience in hospitality, front desk operations, or customer service is highly preferred.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Proficiency with hotel management software and Microsoft Office Suite.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- High attention to detail and the ability to remain calm under pressure.
- A professional appearance and a positive, energetic attitude.