Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand City Hotels Chicago! We're seeking a dynamic professional to deliver exceptional guest experiences in our luxury downtown location. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our expanding portfolio. Enjoy a vibrant work environment where your passion for service shines bright.
Responsibilities
- Efficiently manage guest check-ins/checkouts using Opera PMS system
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns with empathy and proactive solutions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and security teams for seamless operations
- Act as local tourism ambassador recommending attractions
- Maintain organized front desk documentation and reports
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Flexible availability including nights, weekends, and holidays
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic accounting and cash handling knowledge
- High school diploma or equivalent required