Job Description
Are you ready to elevate your hospitality career? Elite Hospitality Solutions is currently recruiting a dedicated Front Desk Agent for a premium Night Shift position in the vibrant city of Tampa, Florida.
We are looking for a reliable and personable individual to join our 24/7 operations. As the face of our property during the evening hours, you will ensure our guests enjoy a seamless, secure, and memorable stay. This is a fantastic opportunity for those seeking stable shift work with competitive pay and a supportive team environment.
Responsibilities
- Guest Relations: Provide a warm welcome to all guests, efficiently processing check-ins and check-outs while maintaining a professional demeanor.
- Operational Excellence: Manage the front desk console, answer incoming calls, and respond to guest inquiries with speed and accuracy.
- Security Oversight: Monitor building security systems, access control, and emergency protocols to ensure a safe environment for residents and staff.
- Administrative Tasks: Handle cash transactions, prepare daily reports, and manage correspondence accurately.
- Problem Solving: Resolve guest complaints or issues promptly to ensure high levels of guest satisfaction.
- Coordination: Collaborate with the housekeeping and maintenance teams to address guest requests and ensure the property is pristine.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in front desk operations, hospitality, or guest services is preferred.
- Excellent verbal communication and interpersonal skills are essential.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Strong computer proficiency and familiarity with property management software (PMS).
- Must be self-motivated and able to work independently during quiet hours.