Job Description
Join the Elite Night Team at The Grand Plaza Hotel
Welcome to The Grand Plaza Hotel, the heart of Wichita's hospitality scene. We are currently seeking a dedicated and professional Front Desk Agent to join our premium night shift operations. If you thrive in a fast-paced environment and enjoy providing exceptional guest experiences, we want to meet you.
As a night shift agent, you will be the first point of contact for our guests, ensuring their stay is seamless, secure, and memorable. We offer competitive pay, comprehensive benefits, and a supportive team culture.
Responsibilities
- Execute a seamless check-in and check-out process for guests, ensuring accuracy and a warm welcome.
- Manage incoming phone calls and internal communications efficiently.
- Monitor hotel security systems and access points to ensure the safety of guests and property.
- Process payments accurately and handle cash transactions with strict adherence to protocols.
- Maintain the pristine appearance of the front desk and lobby area throughout the night.
- Address guest inquiries and resolve issues promptly to ensure high satisfaction scores.
Qualifications
- Previous experience in a hospitality or front desk role is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible night shifts, weekends, and holidays.
- Proficiency in Microsoft Office Suite and property management software.
- High school diploma or GED equivalent.
- Must be able to stand for extended periods.