Job Description
Are you looking for a rewarding part-time career in the heart of Colorado Springs? We are seeking a friendly and professional Front Desk Agent to join our dynamic hospitality team. No prior experience is necessary; we provide comprehensive training to help you succeed in this role. Be the first impression for our guests and join a company that values your growth and enthusiasm.
Why Join Us?
- Competitive hourly pay ($16 - $20/hr)
- Flexible scheduling for students and parents
- Opportunity for career advancement
- A welcoming and team-oriented work environment
Responsibilities
- Guest Relations: Greet all visitors warmly and professionally, ensuring a welcoming atmosphere from the moment they arrive.
- Check-In/Out: Process guest registrations, check-outs, and payments efficiently using our Property Management System (PMS).
- Communication: Answer incoming calls, respond to emails, and manage the switchboard with clarity and courtesy.
- Information Desk: Provide accurate local information, directions, and recommendations to guests to enhance their stay.
- Lobby Management: Maintain the cleanliness and organization of the front desk area and lobby spaces.
- Issue Resolution: Address guest inquiries and minor complaints promptly to ensure high levels of guest satisfaction.
- Administrative Support: Assist with mail services, package deliveries, and general office tasks as needed.
Qualifications
- No Experience Required: We are looking for a positive attitude and a willingness to learn; prior hotel or reception experience is a plus but not mandatory.
- Communication Skills: Excellent verbal and written communication skills with a clear and friendly telephone manner.
- Professionalism: Ability to represent the brand professionally in appearance and demeanor at all times.
- Computer Literacy: Basic proficiency with computers and familiarity with office software (Microsoft Office Suite).
- Reliability: Punctual and dependable attendance is essential for this part-time role.
- Physical Stamina: Ability to stand for extended periods and lift light objects (up to 20 lbs).
- Customer Focus: Passion for providing exceptional service and creating memorable experiences for others.