Job Description
Join our award-winning luxury hotel in the heart of Chicago! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, reservations, and concierge services. Enjoy flexible hours, competitive pay, and a vibrant downtown location. Perfect for students and professionals seeking part-time hospitality roles with growth opportunities.
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Process payments and maintain accurate billing records
- Handle guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management systems (Opera/PMS) for reservations and bookings
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with reservation systems and basic software
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Professional appearance and positive attitude