Job Description
Join our award-winning hospitality team at Grand Horizon Hotel as a Front Desk Agent! No prior experience required – we provide comprehensive training for motivated individuals passionate about creating exceptional guest experiences. Located in the vibrant heart of Phoenix, Arizona, our hotel offers a dynamic work environment with growth opportunities into management roles.
As the first point of contact for our guests, you'll be instrumental in delivering warm, efficient service while showcasing Phoenix's unique attractions. We value personality and potential over experience, making this ideal for career changers, recent graduates, or anyone seeking to enter the thriving hospitality industry.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using our property management system
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and professionally, escalating when necessary
- Collaborate with housekeeping, maintenance, and food service departments
- Process payments and maintain accurate financial transaction records
- Promote hotel amenities and local Phoenix attractions to enhance guest stays
- Maintain a clean, organized front desk area at all times
Qualifications
- High school diploma or equivalent; college students welcome
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities with a positive attitude
- Basic computer proficiency (training provided on hotel systems)
- Ability to multitask in a fast-paced environment
- Reliable transportation and flexible availability (including weekends/holidays)
- No hospitality experience required – comprehensive training provided
- Must pass background check and drug screening