Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences at one of NYC's most iconic locations. No hospitality experience required – we provide comprehensive training to launch your career in the dynamic world of luxury hospitality. Enjoy competitive pay, benefits, and opportunities for growth within our international hotel group.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance401(k) with company match
- Employee discounts worldwide
- Career advancement opportunities
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Maintain accurate guest records and confidentiality
- Upsell hotel services and amenities to enhance guest experience
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Flexible availability including nights, weekends, and holidays