Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Fresno! We're seeking energetic, customer-focused individuals to create memorable guest experiences. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible shift work, and career growth opportunities in Fresno's premier hotel destination.
Responsibilities
- Provide exceptional guest check-in/check-out services
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (training provided)
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Attention to detail and organizational skills
- Willingness to learn hospitality systems
- Team player with positive attitude