Job Description
Join our dynamic hospitality team at Grand Harbor Hotels as a Front Desk Agent – the welcoming face of our Boston property! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive training, and opportunities for career growth in the heart of Boston's vibrant tourism scene. If you're a people person with a positive attitude, apply today to start your hospitality journey!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Basic computer literacy and comfort with technology
- Positive attitude and customer service mindset
- Ability to work flexible shifts including weekends
- No prior experience required – training provided