Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking passionate individuals for Front Desk Agent roles with no prior experience required. Perfect for career changers, recent graduates, or anyone eager to enter the exciting hospitality industry. Enjoy competitive pay, comprehensive training, and growth opportunities in Columbus's premier hotel district.
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold safety and security protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Proficiency in basic computer applications
- Strong problem-solving abilities
- Professional appearance and demeanor
- Ability to work flexible shifts including nights/weekends
- Valid Ohio driver's license (if required for errands)
- Willingness to complete paid hotel training program