Job Description
Start your hospitality career with no experience required! Grand Plaza Hotel San Antonio is seeking energetic Front Desk Agents to deliver exceptional guest experiences. Perfect for recent graduates or career changers, this role offers comprehensive training, growth opportunities, and a supportive team environment. Located in the vibrant heart of downtown, you'll be at the center of San Antonio's tourism scene while building valuable skills in customer service, reservation systems, and conflict resolution.
We provide competitive pay, free employee meals, hotel discounts, and a path to advancement. If you're a people person with a positive attitude, apply today to join our award-winning team!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and service
- Assist with concierge services and local recommendations
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Flexibility to work weekends, evenings, and holidays
- Valid Texas driver's license (if airport shuttle duties assigned)
- Fluency in English; Spanish a plus for our diverse clientele