Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to create memorable guest experiences. No prior experience required - we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in Baltimore's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy
- Handle guest inquiries and resolve concerns promptly
- Manage reservations and room assignments
- Process payments and operate billing systems
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and service excellence
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent
- Exceptional customer service mindset
- Strong communication and problem-solving skills
- Proficiency with basic computer systems
- Ability to work flexible shifts including nights/weekends
- Positive attitude and team player mentality
- Willingness to learn hotel operations
- Valid work authorization in the US