Job Description
Join our award-winning downtown Minneapolis hotel as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic individuals with a passion for guest service – no prior experience required. You'll be the first point of contact for our international guests, handling check-ins, managing reservations, and creating memorable experiences. Full training provided, with opportunities for rapid advancement into guest services management.
Our competitive benefits package includes:
- Health/dental/vision insurance
- Free hotel stays worldwide
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Efficiently check in/out guests using property management systems
- Manage room reservations and availability across multiple platforms
- Resolve guest concerns with empathy and solution-oriented mindset
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Act as local tourism ambassador for Minneapolis attractions
- Maintain secure guest data confidentiality
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to stand for extended periods
- Flexible availability including weekends/holidays
- Positive attitude under pressure
- Valid Minnesota driver's license preferred
- Previous customer service experience a plus