Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of Los Angeles. This full-time shift-based role offers comprehensive training and career growth opportunities in the luxury hospitality sector. If you're a people person with a passion for service and ready to start your hospitality journey, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining a professional demeanor
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through personalized service delivery
Qualifications
- No experience required – we provide comprehensive training
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (mornings, evenings, weekends)
- Basic computer proficiency
- Customer service mindset with problem-solving abilities