Job Description
Join our award-winning team at Sunshine Hospitality Group as a Front Desk Agent! No prior experience required – we provide comprehensive training to launch your hospitality career in sunny Florida. Enjoy competitive pay, flexible shift schedules, and a vibrant work environment where guest satisfaction is our priority. Perfect for career changers, recent graduates, or anyone seeking a dynamic role in the tourism capital of the world.
What We Offer:
- Free on-the-job training and certification
- Health benefits and 401(k) matching
- Employee discounts on hotel stays and local attractions
- Career advancement opportunities to supervisory roles
- Complimentary parking and meal discounts
Responsibilities
- Efficiently check-in/check-out hotel guests using property management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Maintain accurate records of guest interactions and transactions
- Coordinate with housekeeping and maintenance departments
- Promote hotel amenities and local attractions to guests
- Process payments and manage cash handling procedures
- Ensure lobby area remains clean and welcoming
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer literacy and typing proficiency
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy in transactions
- No hospitality experience required – training provided!