Job Description
Join our award-winning team at the heart of Philadelphia's hospitality scene! We're seeking enthusiastic Guest Services Representatives to deliver exceptional guest experiences at our downtown luxury hotel. No prior experience required—just your positive attitude and willingness to learn. We offer comprehensive training, career advancement opportunities, and a supportive work environment.
As the first point of contact for our guests, you'll play a pivotal role in creating memorable stays while building valuable skills in customer service, communication, and hospitality operations. Perfect for career changers or recent graduates looking to enter the thriving hospitality industry.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations and answer inquiries via phone, email, and in-person
- Resolve guest concerns promptly with empathy and solution-oriented mindset
- Process payments and maintain accurate guest information records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Assist with luggage handling and provide local area recommendations
- Uphold brand standards and maintain a clean, welcoming lobby environment
Qualifications
- No experience required—comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with reservation systems
- Positive attitude with genuine desire to help others
- Availability to work flexible shifts including weekends and holidays
- Must pass background check and drug screening