Job Description
Join the vibrant hospitality scene at Miami Beach Resort & Spa! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in our iconic oceanfront property. No prior experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible shift schedules, and work in a dynamic team environment where your growth is prioritized.
Why Work With Us?
- Comprehensive paid training program
- Health, dental, and vision benefits
- Employee discounts on hotel stays and dining
- Career advancement opportunities
- Complimentary meal during shifts
Responsibilities
- Warmly greet and check-in guests with professionalism and efficiency
- Manage reservations, handle check-outs, and process payments
- Provide local recommendations and assist with guest inquiries
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records of guest requests and issues
- Uphold cleanliness and organization at the front desk area
- Resolve guest complaints promptly and escalate when necessary
Qualifications
- No experience required – training provided
- Outstanding communication and customer service skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and comfort with reservation systems
- Positive attitude and problem-solving mindset
- High school diploma or equivalent
- Ability to stand for extended periods and lift up to 25 lbs