Job Description
We're urgently seeking a charismatic Front Desk Agent to join our award-winning team at Grand Milwaukee Hotel. As the first point of contact for our guests, you'll deliver exceptional hospitality while managing check-ins, reservations, and guest inquiries. This full-time position requires flexibility for day/night/weekend shifts in our vibrant downtown location. If you thrive in fast-paced environments and take pride in creating memorable experiences, apply now!
Responsibilities
- Efficiently process guest check-ins/checkouts using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards for cleanliness and organization
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in Opera or similar hotel software
- Ability to work flexible shifts including nights/weekends/holidays
- Basic math and cash handling skills
- High school diploma or equivalent required