Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences at our premier downtown Austin location. Perfect for career starters, we provide comprehensive training and a supportive environment where your customer service skills shine. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our expanding hotel chain. Be the first impression for our global guests while building a fulfilling career in hospitality!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using our hotel management system
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards and maintain a pristine lobby environment
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Proficiency with basic computer applications
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights/weekends
- Positive attitude with genuine passion for customer service
- Must be authorized to work in the United States