Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the heart of Los Angeles.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with accuracy
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and communication
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and customer service mindset
- No prior experience required – training provided
- Must be authorized to work in the United States