Job Description
Launch your hospitality career with Grand Hotel Phoenix! We're seeking energetic Front Desk Agents for exciting shift-based roles. No experience required – we provide comprehensive training to build your skills in guest services, reservations, and hotel operations. Join our award-winning team and grow your career in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservation inquiries and modify bookings
- Address guest concerns and resolve issues promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems and POS terminals
- Uphold brand standards for guest experience
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Positive attitude and customer service mindset
- Detail-oriented with organizational abilities
- Willingness to learn hospitality systems