Job Description
Join our award-winning hospitality team at Grand Bay Hotel Tampa as a Front Desk Agent! No experience required – we provide comprehensive training to launch your career in guest services. Enjoy competitive pay, flexible shift schedules (nights, weekends, holidays), and opportunities for advancement. Our team-centric environment offers health benefits, 401k matching, and complimentary hotel stays. If you're passionate about creating exceptional guest experiences and thrive in dynamic settings, this is your perfect entry into the hospitality industry!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and willingness to learn systems
- Problem-solving mindset with attention to detail
- Professional appearance and positive attitude
- Valid Florida driver's license (if required for errands)