Job Description
Join our award-winning team at Grand Hotel Austin as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of Austin's vibrant hospitality scene. Enjoy competitive pay, comprehensive training, and career growth opportunities in a dynamic hotel environment.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with professionalism and problem-solving
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations to enhance guest experiences
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Proficient with basic computer technology
- Ability to multitask in a fast-paced setting
- Positive attitude and customer service mindset
- Flexible availability including weekends and holidays