Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent! We're seeking energetic, service-oriented individuals to create memorable guest experiences in the heart of Boston. No hospitality experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in one of America's most vibrant cities. Perfect for career changers, recent graduates, or anyone passionate about customer excellence!
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations via our property management system
- Handle guest inquiries and resolve concerns with empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Sell hotel amenities and local attractions to enhance guest experience
- Uphold strict security and confidentiality protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Basic computer proficiency with willingness to learn systems
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude with genuine hospitality passion
- Reliable transportation and flexible availability
- No experience required – training provided!