Job Description
Join our award-winning team as a Front Desk Agent at the heart of Oklahoma City's vibrant hospitality scene! No prior experience is required – we're seeking energetic individuals with exceptional customer service skills to create memorable guest experiences. You'll be the first point of contact for our guests, handling check-ins, reservations, and inquiries with professionalism and enthusiasm. Enjoy competitive pay, comprehensive training, and opportunities for career growth in a dynamic environment.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Answer phone calls and respond to guest inquiries promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest issues with a solutions-oriented approach
- Uphold brand standards and cleanliness protocols
Qualifications
- No experience required – full training provided
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer systems
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent
- Positive attitude and team-player mentality
- Ability to stand for extended periods