Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience required – we provide comprehensive training! Enjoy competitive pay, flexible shift schedules, and opportunities for career growth in the heart of NYC. If you're passionate about hospitality and ready to start your career, apply today!
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with VIP guest requests and special arrangements
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer literacy and tech-savviness
- Ability to work flexible shifts (nights, weekends, holidays)
- Professional appearance and positive attitude
- Customer service mindset with problem-solving aptitude
- Ability to multitask in a fast-paced environment
- Valid work authorization in the United States