Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our premier Columbus location. Enjoy comprehensive paid training, career advancement opportunities, and a supportive team environment. If you're passionate about hospitality and eager to grow, this is your perfect starting point!
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate housekeeping and maintenance requests
- Uphold brand standards through professional communication
- Collaborate with team members to ensure seamless operations
Qualifications
- High school diploma or equivalent required
- Zero hospitality experience necessary - we train everyone!
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, email, MS Office)
- Positive attitude and customer service mindset
- Ability to multitask in a fast-paced environment
- Reliable with flexible availability (including weekends)
- Ohio residency required