Job Description
Join our award-winning team at Urban Hospitality Group as a Front Desk Agent! We're urgently seeking passionate individuals with no prior experience to deliver exceptional guest experiences at our Portland property. Comprehensive training provided to develop your skills in hospitality operations, reservation systems, and guest relations. This is your perfect entry point into the thriving Portland tourism industry!
Responsibilities
- Warmly greet and register guests, ensuring efficient check-in/check-out processes
- Manage reservations via our property management system
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and cleanliness protocols
- Assist with concierge services and local recommendations
Qualifications
- No prior experience required - we train all new hires!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems
- Positive attitude and customer-first mindset
- Ability to work flexible shifts including weekends
- Attention to detail and problem-solving aptitude
- Valid Oregon driver's license (for occasional errands)