Job Description
Join our award-winning downtown Dallas hotel as a Part-Time Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while supporting our luxury operations. Enjoy flexible scheduling, competitive pay, and a vibrant team environment in the heart of Texas. Ideal for students, career changers, or hospitality enthusiasts seeking part-time opportunities with growth potential.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for all guests
- Manage reservations, room assignments, and billing systems with precision
- Resolve guest inquiries and service issues proactively
- Upsell hotel amenities and local experiences to enhance guest satisfaction
- Coordinate housekeeping, maintenance, and security operations seamlessly
- Maintain accurate guest records and confidential information
- Collaborate with concierge and valet teams for exceptional service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in PMS systems (Opera, etc.) and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights, weekends, and holidays
- Texas driver's license and reliable transportation
- Basic knowledge of Dallas attractions and transportation