Job Description
Join our award-winning beachfront resort as we redefine luxury hospitality in Virginia Beach! As Guest Experience Manager, you'll lead our front office operations while creating unforgettable moments for our discerning guests. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's premier coastal destinations.
Our ideal candidate thrives in fast-paced environments, possesses exceptional leadership skills, and shares our passion for delivering exceptional service. If you're ready to elevate your hospitality career in a stunning oceanfront setting, we encourage you to apply today.
Responsibilities
- Manage all front desk operations including check-in/check-out processes, room assignments, and guest requests
- Train and mentor front desk agents on service standards and problem resolution techniques
- Handle escalated guest concerns with professionalism and discretion
- Coordinate with housekeeping, maintenance, and F&B departments for seamless guest experiences
- Monitor guest satisfaction metrics and implement improvement strategies
- Oversee VIP guest experiences and personalized service arrangements
- Manage reservation systems and ensure accuracy of room inventory
Qualifications
- 3+ years in hotel front desk management or senior guest services role
- Proven experience with PMS systems (Opera/Micros preferred)
- Exceptional conflict resolution and interpersonal skills
- Strong leadership abilities with team development experience
- Valid Virginia hospitality certification or willingness to obtain
- Ability to work flexible schedules including nights, weekends, and holidays
- Proficiency in English; multilingual skills a significant plus
- Knowledge of Virginia Beach tourism market and attractions