Job Description
Join our award-winning team at Pacific Hospitality Group as a Part-Time Front Desk Agent and become the heart of our guest experience! We're seeking charismatic individuals who thrive in fast-paced environments to deliver exceptional service at our luxury waterfront property. This role offers flexible scheduling, competitive compensation, and opportunities for advancement in the hospitality industry.
As a Front Desk Agent, you'll be the first point of contact for our international guests, creating memorable interactions while managing check-ins, reservations, and special requests. Our ideal candidate combines warm hospitality with meticulous attention to detail and problem-solving skills. If you're passionate about service excellence and want to work in one of San Diego's most iconic locations, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, maintain accurate financial records, and balance daily transactions
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Operate multi-line telephone system and manage reservation modifications
- Upsell hotel amenities, dining packages, and local attractions
- Maintain clean and organized front desk area
Qualifications
- Minimum 1 year customer service experience in hospitality or retail
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic knowledge of San Diego attractions and transportation
- Flexible availability including weekends, holidays, and evenings
- Valid California driver's license (if required for errands)
- High school diploma or equivalent