Job Description
Join our award-winning team at Grand Harbor Hotels in Boston and launch your hospitality career! We're seeking passionate individuals to deliver exceptional guest experiences at our premium downtown location. No prior experience is required – we provide comprehensive training to develop your skills in customer service, operations, and hotel management. Enjoy competitive pay, flexible scheduling, and clear career advancement paths within our growing hospitality group. Work in a dynamic environment where your smile and dedication make a daily impact.
Responsibilities
- Warmly greet and register guests, ensuring seamless check-in/check-out experiences
- Manage reservations, room assignments, and payment processing efficiently
- Address guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping, maintenance, and security teams for smooth operations
- Handle cash, credit card transactions, and maintain accurate financial records
- Uphold brand standards through meticulous attention to detail and professional appearance
- Utilize hotel management systems (Opera) for real-time inventory and reporting
Qualifications
- No experience required – we train all team members!
- High school diploma or equivalent; hospitality students encouraged to apply
- Exceptional communication and interpersonal skills
- Proficient in basic computer applications and willingness to learn hotel systems
- Ability to multitask in a fast-paced environment while maintaining composure
- Strong problem-solving skills with a guest-first mindset
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and commitment to teamwork